We've received multiple reports over the weekend of members being unable to log into mobile banking through the Android app. Mahalo has provided a fix for this error - if a member is experiencing this issue, please follow these steps:
- Uninstall and reinstall the new app, ensuring the member is on the latest version (2026.8.0). - Open the device Settings. - Open "Apps." - Select the Directions CU app in the list of apps. - On the next screen, select "Storage." - Select the "Clear Cache" and "Clear App Data" options. Note that these steps may not be exact for all Android devices.
If you have any questions or need further assistance, please open a ticket with Digital Support via SysAid. Thank you for your patience!