Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Online & Mobile Banking Operational
MeridianLink Operational
Keystone Operational
Webex Operational
OnBase Operational
Bill Pay Operational
PaymentsOne - Debit Cards Operational
Base2000 - Credit Cards Operational
eZCard Operational
ScoreCard Rewards Operational
Card Printers Operational
ACH Files Operational
Portal Pay Operational
Remote Deposit Capture Operational
eStatements Operational
eStatus Connect - Online Mortgage Portal Operational
DocuSign Operational
MemberPass Operational
DCU Website Operational
UKG Operational
CPD Online Operational
Branch Network Operational
Teller Enterprise (Virtual Tellers) Degraded Performance
Teller Cash Recyclers (TCRs) Operational
Verafin Operational
FortiClient Operational
Lucro (Business Loan Applications) Operational
Ascensus Operational
Glia (Online Chat) Operational
Student Choice Operational
Lender's Protection Operational
eZBusiness Operational
Authorize.net Operational
Prologue Operational
Printers Operational
Command Enterprise (CES) Operational
Vidyo (Virtual Teller Video) Operational
Network Manager Operational
Performance Pro Operational
Outlook Operational
Nectar Operational
LastPass Operational
reCAPTCHA Operational
ITMs Operational
WiFi (DirectionsCUWifi) Operational
Adobe Operational
Coinstar Operational
Wifi (Guest) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 13, 2026

No incidents reported today.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Westgate ITMs & Drive Thru
Resolved - This incident has been resolved.
Sep 10, 15:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 16:15 EDT
Investigating - Both of Westgate's drive thru lanes will be closed at this time due to an issue with the building.
There is no current estimated time of resolution.
Sep 4, 09:34 EDT
SavvyMoney Unavailable on Online Banking
Resolved - This issue was resolved in a fix last night.
Sep 10, 14:59 EDT
Investigating - We've been made aware that SavvyMoney is not displaying correctly in Online Banking.
We have submitted a ticket to AFS/Mahalo to have them investigate, and will update once we know more.
Sep 4, 14:14 EDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

ITM Cash Hold Issues
Resolved - This issue is now resolved. Please submit a ticket to Digital Support if you receive any further reports of cash ITM deposits being held.
Sep 4, 09:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 15:27 EDT
Investigating - We have been made aware of issues involving ITMs holding cash deposits. We currently have an open ticket with NCR and are working with them to resolve this issue. We will keep you updated as we find out more information.
Apr 27, 10:01 EDT

Sep 3, 2026

Android Login Issues
Resolved - This incident has been resolved.
Sep 3, 15:27 EDT
Monitoring - We've received multiple reports over the weekend of members being unable to log into mobile banking through the Android app.
Mahalo has provided a fix for this error - if a member is experiencing this issue, please follow these steps:

- Uninstall and reinstall the new app, ensuring the member is on the latest version (2026.8.0).
- Open the device Settings.
- Open "Apps."
- Select the Directions CU app in the list of apps.
- On the next screen, select "Storage."
- Select the "Clear Cache" and "Clear App Data" options.
Note that these steps may not be exact for all Android devices.

If you have any questions or need further assistance, please open a ticket with Digital Support via SysAid. Thank you for your patience!
Aug 31, 07:58 EDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Aug 30, 2026

No incidents reported.

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