Tremainsville Branch Closure
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2026 - 09:00 EDT
Scheduled - The Tremainsville Branch will be temporarily closed beginning Wednesday, October 7th, to accommodate construction related to the new ITM installation. The branch will remain closed through the end of the week and will reopen on Tuesday, October 13th.
Oct 7, 2026 09:00 - Oct 13, 2026 09:00 EDT
Entrust Firewall Error
Monitoring - We have received multiple reports of employees receiving a firewall error when attempting to log into Entrust/Card Wizard this afternoon.
This is an issue we are currently monitoring - if you receive this error, please submit a ticket to Digital Support with a screenshot or the text of the error copied into the body of the ticket.
Thank you for your patience.
Oct 06, 2026 - 16:02 EDT
Uptime over the past 90 days. View historical uptime.
Online & Mobile Banking Operational
MeridianLink Operational
Keystone Operational
Webex Operational
OnBase Operational
Bill Pay Operational
PaymentsOne - Debit Cards Operational
Base2000 - Credit Cards Operational
eZCard Operational
ScoreCard Rewards Operational
Card Printers Operational
ACH Files Operational
Portal Pay Operational
Remote Deposit Capture Operational
eStatements Operational
eStatus Connect - Online Mortgage Portal Operational
DocuSign Operational
MemberPass Operational
DCU Website Operational
UKG Operational
CPD Online Operational
Branch Network Under Maintenance
Teller Enterprise (Virtual Tellers) Operational
Teller Cash Recyclers (TCRs) Operational
Verafin Operational
FortiClient Operational
Lucro (Business Loan Applications) Operational
Ascensus Operational
Glia (Online Chat) Operational
Student Choice Operational
Lender's Protection Operational
eZBusiness Operational
Authorize.net Operational
Prologue Operational
Printers Operational
Command Enterprise (CES) Operational
Vidyo (Virtual Teller Video) Operational
Network Manager Operational
Performance Pro Operational
Outlook Operational
Nectar Operational
LastPass Operational
reCAPTCHA Operational
ITMs Operational
WiFi (DirectionsCUWifi) Operational
Adobe Operational
Coinstar Operational
Wifi (Guest) Operational
Metis Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Card Printer Server Maintenance Oct 15, 2026 09:00-17:00 EDT

Card printers will be unavailable during this time during maintenance on the server.
Posted on Oct 01, 2026 - 07:52 EDT

Oct 9, 2026

No incidents reported today.

Oct 8, 2026

Online Apps
Resolved - This issue is fixed. Our reps are now able to use the original app submitted. Processing times should be back to normal!
Oct 8, 09:13 EDT
Investigating - We’re experiencing delays with online loan applications due to technical issues at Meridian. This affects any applications submitted over the weekend, as well as all new applications going forward. We need to manually re-enter the information from these applications into a new app, which will slow down processing.

If any members come in with concerns or complaints about delays, apologize for the delay and feel free to offer to complete the application in-person for a faster experience.

We have a ticket in with Meridian and hope for a resolution soon. Your patience and understanding are greatly appreciated.
Oct 5, 11:07 EDT

Oct 7, 2026

Member Alert Notification
Resolved - This afternoon, some members may have received an alert indicating their online banking account was recently locked. This alert was generated as a result of maintenance completed on our old online banking platform login records.

If a member contacts us, please review their account to confirm they are not currently locked out and reassure them that their access remains active. We apologize for any confusion or inconvenience this may have caused.
Oct 7, 16:56 EDT

Oct 6, 2026

Network Manager Down
Resolved - It appears the network manager link has updated to https://dcu-iat.directionscu.org/Page/Login.aspx. Please use that link moving forward for those that have access to network manager. You will need to locate your password in last pass and update it when you sign in through that link for the first time. If you have any questions, please reach out to Digital. Thank you for your patience!
Oct 6, 12:15 EDT
Investigating - We currently have an open ticket for a Network Manager outage for the ITMs. Please keep in mind this is not affected the functionality of the ITMs themselves. We will update once we have more information
Oct 6, 11:29 EDT

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

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